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Driving a data platform roadmap pivot to grow adoption

Pivoting a stalled enterprise data platform roadmap from creation to discovery

Executive summary

Target's data visualization & reporting platform was being built for the 3% of users who created dashboards while 97% — the analysts and PMs consuming them — couldn't find datasets they needed, wasting $52M annually in lost productivity. I joined to diagnose the gap and realized the roadmap had been pointed at the wrong problem entirely.

I drove a strategic enterprise-level pivot from widget creation to data discovery and restructured the team into a dual-track model that separated leadership vision-setting from cross-functional execution. Along the way I coached a senior designer through the climb to team lead — tightening the two-way feedback loop with her so I could dial my involvement to match where she was in the climb. This approach enabled her to run with & evolve the vision across 3 product teams.

$27M

Annual Cost Savings

175%

Onboarding Improvement

530%

Time-to-Insight Reduction

Primary role

UX Manager, Design & Research

Time frame

2021 - 2022

Company size

415,000

Leadership Scope

4

Company stage

Fortune 50 Enterprise

Industry

Data Science

Experience Design
Mentoring
Strategic Partnership
User Research

What's next

Full case study coming soon.

The full narrative — problem framing, strategic approach, execution, outcomes, and reflections — is being authored. Want the deeper story in the meantime? Reach out and I'll walk you through it.

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