Maturing design operations to evolve both throughput & quality
Maturing design operations, throughput, and quality for an org of 19 designers across 5 product domains
Executive summary
Xometry brought me in to scale UX through a period of rapid growth — maturing systems, accelerating throughput, and raising the quality bar across a design organization of 19 spanning 5 product domains. I diagnosed a process gap: no capacity planning framework, scattered tools fragmenting workflow visibility, and a critique culture stuck on subjective feedback.
I shipped a UX Effort Framework that delivered capacity planning for the first time, migrated UX workflows to Jira to create a single source of truth across departments, redesigned critiques to align on outcomes instead of opinions, and introduced AI-first design tooling that compounded what every designer could produce.
24X
AI Workflow Acceleration
25%
Throughput Lift
35%
Onboarding Reduction
5
Product Domains
Primary role
Sr. UX Manager, Design Ops
Time frame
11/2024 – 6/2026
Company size
1,200
Leadership Scope
19 across 5 domains
Company stage
Scale-up
Industry
Manufacturing
What's next
Full case study coming soon.
The full narrative — problem framing, strategic approach, execution, outcomes, and reflections — is being authored. Want the deeper story in the meantime? Reach out and I'll walk you through it.